RENEE SHEPPARD COLLECTION

Renee Sheppard is in the business of creating original designs of remarkable beauty.  We stand behind our products.  All pieces in the Renee Sheppard collection are crafted in sterling silver and/or 14k gold.  The pieces are hand set with white, black, or champagne pave diamonds.  Our beads are made from a variety of precious and semi-precious stones.


ORDER INFORMATION

After placing an online order, please allow 1-2 business days for processing time. Orders may be cancelled within 24 hours.


PAYMENT

Renee Sheppard accepts the following credit cards:

  • Visa
  • MasterCard
  • Paypal

REFUND AND RETURN POLICY

We want you to be satisfied with your order but for any reason if you are not…

Renee Sheppard has a 7-day return policy. All customers have 7 days from receiving their order to return or report damaged items.  No returns will be accepted if the security label on the jewelry item has been tampered with.  No returns or refunds after 7 days from proof of delivery.  All items are sold as is; we will not alter or repair any item. All returned items must be unworn, unused and in original condition with the security label on the jewelry. RENEESHEPPARD has the right to refuse returns not meeting these requirements. 

Please contact info@reneesheppard.com with your order number along with a brief reason for your exchange for a Return Authorization # or for any other exchange inquiries - only orders with Return Authorization #'s will be accepted. Please make sure you write the RA number on the outside of your box. 

Returns must be postmarked within 7 days of the date your item was delivered and should be sent prepaid;  please use FedEx UPS, or USPS.  Please ensure the item(s) sent back are through a traceable and/or insurable method as RENEESHEPPARD is not responsible for any returned packages not received. Please send your items to: 

Renee Sheppard

207 Magnolia Avenue

Larkspur, CA 94939

RA# 


SHIPPING

Shipping address must match billing address and we require signature at delivery.

Free Shipping on all orders in continental USA.

All online purchases are shipped via UPS, FedEx, or USPS if billing address is a post office box. (please remember 1-2 day processing time). USA customers may upgrade their shipping to  Overnight or 2-Day shipping at an additional cost.  Hawaii and Alaska, please contact us for shipping pricing.  To ensure the security of your purchase, a signature is required upon delivery.  If for any reason you are unavailable to sign for your purchase, the delivery company will make several delivery attempts.

Some orders may require additional verification.  For your protection, our associates may contact you by email or phone to verify your order.  If we are unable to contact you for verification, shipping delays may occur.

Packages are delivered Monday-Friday.  Renee Sheppard cannot assume responsibility for  shipping delays.

International orders please contact info@reneesheppard.com.


SALES TAX

Renee Sheppard charges Sales Tax for any orders shipped to an address in California. Any orders shipped inside of California will be charged 9.0% tax rate.


JEWELRY CARE

Pave Diamonds: Our diamond pieces are hand set and very delicate.  If the piece is mistreated a diamond may fall out.  If this happens, please take it to a local jeweler to have a diamond replaced.  Use a polishing cloth or mild soap and water to clean the diamond pieces, do not use jewelry or silver cleaner.

Beaded Bracelets: Each Renee Sheppard beaded bracelet is made from the highest quality materials.  These materials are often cut from natural sources and the use of hairsprays, lotions, colognes or perfumes can alter the natural state of the materials used. For this reason our bracelets are highly sensitive to water and wearing them while sleeping, showering, exercising, or in a pool or sauna should be avoided.  These elements can weaken the elastic cord that the beads are strung on and can contribute to breakage in the future if not cared for properly.

To ensure the longevity of your Renee Sheppard beaded bracelet, ROLL the bracelet on or off your arm, rather than pull, stretch or tug on the beads.  Repetitive tugging and pulling can cause the elastic to weaken and break over time and should be avoided.  To maintain the beauty of your beaded bracelets, we recommend cleaning the beads by using mineral oil that has been wiped off with a soft, white cloth.

Chains:  Just like other fine chains, our oxidized sterling silver chains can be delicate and should be treated with the utmost care.  Chains should be treated delicately in order to prevent damage; we cannot be responsible for broken chains.